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Health & Safety


What is 974-HELP?

974-HELP (865-974-4357) is:

  • A 24/7 referral line
  • A safe and private way to share a concern for a fellow Vol
  • A way for students to get help for themselves

Who answers the phone?

During work hours (Monday through Friday, 8 a.m. to 5 p.m.), 974-HELP is answered by a professional staff member or case manager in the Office of the Dean of Students. After hours and on weekends and holidays, it is answered by a mental health professional.

What happens when I call?

A case manager gathers information about you and your concern. The information gathered is kept private.

If you are calling for someone else, your identity is kept private unless you want the student to be aware that you reached out. A case manager will contact the student by phone or email to set up a meeting. The student will be connected and referred to the appropriate resources with ongoing support as needed.

Center for Health Education & Wellness

The Center for Health Education and Wellness empowers all Volunteers to thrive by cultivating personal and community well-being. CHEW aims to fulfill this mission by helping the UT community prioritize holistic wellness.

Distressed Student Protocol

The goal of this protocol is to foster student success and well-being. It was developed as a guide for faculty and staff in helping distressed or distressing students.

If a student’s behavior represents an immediate threat, CALL 911.

If the threat is not immediate, but are you concerned a student may harm self or others, CALL 974‑HELP (4357).

More information is available on the Center for Health Education and Wellness website.

Emergency Blue Light Phones

More than 100 emergency blue light phones are available on campus. To find locations, select the “Safety” layer on the online campus map.

Inclement Weather

UT remains open except in the most severe weather conditions. Decisions about campus operations are made based on conditions on campus and major transportation routes. It is anticipated that the campus community shall also monitor local conditions to assess the travel risk. When a decision to close or delay is made, information is distributed to the campus community via UTAlert, shared with local media, and posted on the university website. For more information, see the full policy.

LiveSafe App

UT’s LiveSafe app, available through a free download for Apple or Android devices, provides a suite of safety resources for the Volunteer community. Place an emergency call, report an incident or concern, or invite a friend or family member to virtually walk or drive with you.

Office of Emergency Management

Provides guidance, training, coordination and resources in support of campus preparedness efforts for disasters and major emergencies, including UT Alert and the LiveSafe app.

Student Counseling Center

The Student Counseling Center is the university’s primary facility for personal counseling, psychotherapy, and mental health outreach and consultation services.

Our mission is to promote the psychological, educational, and social well-being of the students of the University of Tennessee and to help prepare them to be productive members of a global society.

Student Health Center

Provides outpatient medical care, x-ray, lab, and pharmacy services, with specialty clinics for women’s health, sports medicine, allergy and immunizations, travel medicine, and physical therapy.

Title IX Response Team 

  • Addresses individual reports of sexual misconduct, relationship violence, and stalking
  • Ensures consistency across case responses
  • Provides oversight of interim measures, investigations, and individual case resolutions

UT Police Department

Serves campus as an accredited full-service police department that provides enforcement, education, investigation, victim assistance, traffic control, special event security, and crime reporting.