What is 974-HELP?
974-HELP (865-974-4357) is:
- A 24/7 referral line
- A safe and private way to share a concern for a fellow Vol
- A way for students to get help for themselves
Who answers the phone?
During work hours (Monday through Friday, 8 a.m.–5 p.m.), 974-HELP is answered by a professional staff member or case manager in the Office of the Dean of Students. After hours and on weekends and holidays, it is answered by a mental health professional.
What happens when I call?
A case manager gathers information about you and your concern. The information gathered is kept private.
If you are calling for someone else, your identity is kept private unless you want the student to be aware that you reached out. A case manager will contact the student by phone or email to set up a meeting. The student will be connected and referred to the appropriate resources with ongoing support as needed.
Engages in prevention and intervention efforts to increase awareness, impact student decision making, and positively influence our university community.
The goal of this protocol is to foster student success and well-being. It was developed as a guide for faculty and staff in helping distressed or distressing students.
If a student’s behavior represents an immediate threat, CALL 911.
If the threat is not immediate, but are you concerned a student may harm self or others, CALL 974‑HELP (4357).
Emergency Blue Light Phones
More than 100 emergency blue light phones are available on campus. To find locations, select the “Safety” layer on the online campus map.
UT remains open except in the most severe weather conditions. Decisions about campus operations are made based on conditions on campus and major transportation routes. It is anticipated that the campus community shall also monitor local conditions to assess the travel risk. When a decision to close or delay is made, information is distributed to the campus community via UTAlert, shared with local media, and posted on the university website. For more information, see the full policy.
UT’s LiveSafe app, available through a free download for Apple or Android devices, provides a safety timer, channels for contacting authorities and loved ones in an emergency, and a reporting feature.
The Student Counseling Center is the university’s primary facility for personal counseling, psychotherapy, and mental health outreach and consultation services.
Our mission is to promote the psychological, educational, and social well-being of the students of the University of Tennessee and to help prepare them to be productive members of a global society.
Provides outpatient medical care, x-ray, lab, and pharmacy services, with specialty clinics for women’s health, special purpose physicals, allergy and immunizations, surgery, sports medicine, physical therapy, and travel.
- Addresses individual reports of sexual misconduct, relationship violence, and stalking
- Ensures consistency across case responses
- Provides oversight of interim measures, investigations, and individual case resolutions
Serves campus as an accredited full-service police department that provides enforcement, education, investigation, victim assistance, traffic control, special event security, and crime reporting.